UK Customer Experience Awards 2024

The UK Customer Experience Awards are one of the most highly regarded customer experience awards for both B2B and B2C businesses. These annual awards represent the ‘biggest celebration of customer experience in the UK', and winning can prove to be a real springboard to future success.

The UK Customer Experience Awards™ is living proof that keeping your people at the heart of everything is key to your organisation's success. Because of this, we aim to set the standards even higher for those who want to make CX one of their core goals.


With 25 categories are available, there are plenty of opportunities for recognition of your CX accomplishments. Categories are split across four disciplines;

  • CX Classics – celebrating the key elements of a world-class CX strategy
  • CX Spotlight – recognising particular industries and practices that are shaping the CX future
  • EX Spotlight – recognising the employees providing best in class CX
  • CX Professionals – honouring individuals and teams who are essential for CX success

CX Classics

  • Customers at the Heart of Everything™
  • Best Customer-Centric Culture
  • Best CX Strategy
  • Best Measurement in Customer Experience
  • Best Use of Customer Insights & Feedback
  • Best Customer Service
  • Best Business Change and Transformation
  • Best Complaint Handling

CX Spotlights

  • Best Innovation in CX
  • Best Digital CX
  • Best use of Technology
  • Best use of AI
  • Best Digital Transformation
  • Best User Experience
  • Best B2B CX
  • Best ESG Framework
  • Best BPO Partnership
  • Best CX for Vulnerable Customers
  • Best Product or Service Development
  • Best VOC Initiative

EX Spotlights

  • Best Employee Experience
  • Best Learning & Development Programme
  • Best Employee-Driven CX

CX Professionals

  • CX Leader of the Year
  • CX Team of the Year


Entries Open: NOW
Super Early Bird Deadline: Friday 31 May 2024
Early Bird Deadline: Friday 28 June 2024
Final Deadline: Friday 5 July 2024
Finalists Announced: Friday 19 July 2024
Awards Finals: Thursday 3 October 2024
Awards Ceremony: Thursday 10 October 2024

Click here for more information on the UK Customer Experience Awards. Good luck if you decide to enter this year!


We've partnered with the UK Customer Experience Awards to bring you an exclusive award entry writing webinar.

CXA 24 webinar Donna may9 1280x720 ddf81267ba

During this webinar, Donna will help you write an outstanding award entry, teaching you:

· How to identify your award-winning USP
· How to choose a winning category
· How to write an outstanding story
· How to present your evidence
· How to impress the judges

Plus Q&A session with Donna to get the insights you need to put together a winning entry.


To find out more about the awards industry and how we work, head over to our handy FAQs page. Here, you’ll find nine different sections covering everything you need to know to begin your journey.

If you have a specific awards enquiry, contact us here and we’ll be in touch!

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