UK Customer Experience Awards


The UK Customer Experience Awards Experience

About Us

Recognising those inspiring organisations who are delivering an outstanding customer experience.

The UKCXA™ by Awards International® celebrates the inspiring efforts of the UK’s customer experience professionals and gives them a unique opportunity to get industry recognition for their hard work and noteworthy results. Getting involved is easy!

The UK Customer Experience Awards offers 25 categories, each celebrating a particular aspect of CX excellence. We’ve divided the categories into four main sections:

• CX Classics
• CX Spotlight
• EX Spotlights
• CX Professionals

Each company can enter up to 10 categories, with one or multiple initiatives.

Our commitment to fairness and transparency sets standards across the whole awards industry – all our judges are independent business professionals of the highest calibre: they will assess your entry with full impartiality and share constructive feedback, helping you to continue improving your CX.

UK Customer Experience Awards Winners, Finalists & Presenters Photo Gallery

UK Customer Experience Awards Contact Details


General Enquiries

+44 741 835 8784



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Awards FAQs

If there’s anything you’re unsure of, please ask using the contact form below, we’re here to help!..

We welcome initiatives from any organisation that conducts business in the UK: public or private, SMEs or large corporations, B2B or B2C. No matter the size, scope or sector of your organisation, if you’ve done great work to improve your customer experience, these Awards are for you!

First, choose the category or categories that best describe your organisation’s recent success. Then go to the How to Enter page, complete all the steps and make your payment. After this, you’ll receive login details for your official entry form. This written submission counts for 50% of your final score. You should submit the form before the entry deadline. After that, wait for the finalists announcement. If you’ve been shortlisted, start preparing your presentation!

Yes, most of our awards require an entry fee, which allows us to provide an experience of the highest standard and value for our entrants. Prices vary across our Super Early Bird, Early Bird and Standard Entry periods.

Your entry includes the opportunity for one person to present your initiative at the Awards Finals only. If you would like for one or more of your team to have access to other finalists’ open presentations, attend the Awards Ceremony and CXTrendTalks™ conference, and enjoy the Winner’s Package in case of winning.

You can enter up to ten categories. If you feel your work is relevant to more than one category, you can submit the same initiative into multiple categories.

The entry form should be submitted through our online portal by the entry deadline. Once you enter the awards and receive your login details via email, you can access your entry form and start working on your submission. As you finish each section, make sure you save your progress, and only click the ‘Submit’ button when it’s fully complete!

Of course! All finalists receive a logo design for your social media and website. We also promote all our finalists to our extensive network and social media. You will also receive a media pack to help spread the word about your involvement.

The awards bring competition and celebration together into one spectacular experience. On the day of the Finals, finalists present their initiatives live online to the judging panels. Many of these presentations are open to spectators from other companies, and you are free to attend as many as you wish. There are plenty of opportunities to network with other professionals and to be featured in video interviews. In October, it will be time for the Awards Ceremony proper!

On the day of the Finals, you will be allocated a 30-minute presentation slot for each category you’re in. These run throughout the day, from 9 a.m. to 5 p.m. A presentation schedule with exact timings will be announced well ahead of the event. In your 30-minute slot, you’ll have 15 minutes to present your initiatives and 15 minutes to answer questions from the judging panel. If you choose to have an open presentation, other guests can watch your presentation live.

There is no strict dress code for the Awards Finals. Smart/casual business wear is suggested. For the Awards Ceremony, the dress code is black tie.


UK Customer Experience Awards

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