Now in its 16th year, the UK Customer Experience Awards is one of the most highly regarded customer experience (CX) awards for both B2B and B2C businesses.
We’re proud to be a partner of these awards. Year-on-year they celebrate the very best in Customer Experience, from SMEs to industry giants, and we love being along for the journey, supporting entrants with free webinars, judging entries and presentations, and attending the glamorous ceremony at Wembley Stadium.
These annual awards represent the ‘biggest celebration of customer experience in the UK', and winning can prove to be a real springboard to future success.
“Over the years, The UK Customer Experience Awards™ has evolved into more than just an awards event—it’s a platform for knowledge-sharing and industry growth. Bringing together diverse leaders, innovative thinkers, and pioneering companies, it fosters connections and inspires excellence. By celebrating customer experience as a driver of business success, The UK Customer Experience Awards™ continues to shape the future of CX leadership.”
Categories for 2026
Whether you're aiming to highlight your innovative customer experience initiatives, showcase your exceptional digital experience strategies, or recognise individual achievements in the industry, there are 23 categories available.
With plenty of opportunities for recognition of your CX accomplishments, categories are split across three disciplines:
- Customer Experience
- Digital Experience
- CX Professionals
Each discipline shares similiar criteria, so if you wanted you could enter multiple categories and increase your chances of winning.
IMPORTANT DATES FOR YOUR DIARY
- Entries Open: NOW
- Super Early Bird Deadline: Friday 27 March 2026
- FREE Webinar: How to Write an Award-Winning Entry: Thursday 30 April 2026
- Early Bird Deadline: Friday 15 May 2026
- Final Deadline: Friday 26 June 2026
- Finalists Announced: Friday 17 July 2026
- FREE Webinar: How to Create a Winning Presentation: Thursday 23 July 2026
- Awards Finals: Tuesday 15th September 2026
- Awards Ceremony: Wednesday 14th October 2026
Click here for more information on the UK Customer Experience Awards.
Get Help with Your Customer Experience Award Entry
As a longstanding partner of the awards, we understand exactly what it takes to win and what the judges are looking for in your award entries – this means we can provide expert help to write your entry if you are considering entering this year.
We’ll help you tell your story in the most powerful and high-impact way possible, so that the judges really take notice of your achievements.
And don’t worry – one of our expert account managers will look after each stage of the process from start to finish, giving you complete peace of mind.
We would love to hear from you! Simply contact us here, and we’ll be in touch to arrange your free awards discovery call.
