Excellence in Customer Service Awards

About The Awards

The Excellence in Customer Service Award program celebrates the organizations, products and individuals winning in two ways: supporting their own customers and developing the tools to help others find success.

It costs 600% more to attract a new customer than it does to retain one. Customers who engage with or purchase your product or service at least three times are twice as likely to remain loyal customers. Companies who value quality customer service programs see upwards of 90% retention rates. We could go and on.

In short, the value of customer service is no secret. Doing it well is also not an easy feat. So our Excellence in Customer Service Award aims to recognize the organizations that are making their customer experience a priority, as well as the innovative tools and solutions in the marketplace that are making it easier for them to do it.