European Contact Centre and Customer Service Awards

About The Awards

For 26 years, the award-winning European Contact Centre & Customer Service Awards (ECCCSAs) have recognised organisations across Europe that are leading the way in delivering exceptional service to customers. These organisations continually innovate to improve the customer experience, value their people and optimise performance and outcomes.​

As the longest running and largest awards programme in the European customer contact industry, these awards are highly regarded for its well-governed, independent, fair and in-depth judging process. Accredited volunteer judges from across the continent bring their relevant knowledge and experience, giving nominees the opportunity to share the true depth of their story; giving judges the insight they need to identify the best in Europe.​

More than an awards programme, the ECCCSAs play an active role in raising standards across the sector. Through benchmarking, shared learning and the engaged community, the programme contributes to the ongoing development of customer contact across Europe.